Nest Thermostat

[mattlemaster]

I do not have access to the 4 digit pin and the thermostat is locked (I cannot access settings). How do i get access to the thermostat?

[Markjosephp]

Hi mattlemaster,

Thank you for taking the time to let us know about your inquiry. I'd love to help.

To manually recover a locked Nest Thermostat that has been disconnected from Wi-Fi or has no access in the Nest App. Resetting it to its default settings might be needed, but this will lose all the saved settings and the settings learned by the thermostat. To do this, follow the steps here:

1. Remove the thermostat display from its base.
2. Insert the USB cable into the USB port on the back of the thermostat display, and attach the thermostat display to a computer (Windows, macOS, or ChromeOS) with the use of the USB cable.
3. Locate and open the folder or icon for the Nest device that should appear on the computer screen.
   1. Look for the file named "technicalinfo.PLIST.

Please let us know if you found it and what kind of computer you're using.

Best regards,

Mark

[Markjosephp]

Hey there,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you so we can further assist you with this.

Best,

Mark

[Markjosephp]

Hello mattlemaster,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,

Mark