Nest Thermstat

[AnjiP]

Hi All,

I am trying to install a new Nest Thermostat.  The WiFi is up and running. I have the Nest App (updated 3 weeks ago, so quite new).  When I go to connect the thermostat to the app, there is an entry key code.  I put it in and then get an error message.  It says that I need to check the code and try again.  I must have put in about 20 entry key codes but it keeps sending the same error message.  I have reset the thermostat, started WiFi again, reinstalled WifFi, downloaded the app again.  Does anyone have any ideas?

I would love to speak to a human, but in this rotten Google world that never seems possible.

Many thanks for any thoughts.

Anji

[GBD]

If you have the Nest Learning thermostat Gen 4 or the nest thermostat (2020) they are setup using the Google Home app. 

[Eitanros]

Hi @AnjiP 

 Thank you for reaching out to the community.  I'm truly sorry to hear you'rereceiving error codes connecting the new Nest thermostat. I appreciate the steps you've already taken. I'm happy to help!

To gather more information, please answer the following questions:

• What Nest thermostat do you have?
• Have you finished the set up process? 
• What's the specific error code is showing? 

In the meantime, please follow these troubleshooting steps:

• Check the compatibility of your WIfi connection. 
• Ensure your cellphone's software is up-to-date.

Additionally, @GBD thank you for providing accurate information. Your contribution is greatly appreciated. 

Please, keep me posted.

Best regards, 

Eitan