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Nest Therometstat

Kansas46
Community Member
  • Will not reconnect to WI Fi
6 REPLIES 6

aatienza
Community Specialist
Community Specialist

Hey Kansas46,

 

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: Is this your first time setting up your thermostat? Are you getting an error message? How far is your thermostat from your Wi-Fi router? Also, what country are you located in?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

  • No, this is not the first time to set the thermostat.  I have had it for a couple of years and never any problem before.  Error message:  nest.com/w5.  ;
Have tried everything I think to get back online.  I am in the US.
 

aatienza
Community Specialist
Community Specialist

Hey Kansas46,

 

Thanks for getting back to us. Let's check — could you fill out this form and let us know once you're done?

 

Best,

Archie

Form filled out.  Hope to get this issue fixed soon.  Thanks.

Markjosephp
Community Specialist
Community Specialist

Hi there,

 

Thanks for the assistance, @aatienza.

 

We got your form, @Kansas46. Thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.

 

Best regards,

Mark