Nest W5 Error

[rjverrilli]

I have had 12 nests in three homes.  Four months ago I upgraded to Nest Learning since I hated the UI of the non-learning nests.  One of them no longer connects to the wifi - getting the W5 error.  Have tried all posted solutions numerous times.

How do I get a replacement?

Thank you.

Ralph

[Markjosephp]

Hello Ralph,

Thank you for reaching out and sharing your experience with us. We appreciate your loyalty and the trust you've placed in our smart home solutions over the years. We're sorry to learn about the Wi-Fi connectivity issue you're currently facing with one of your Nest Learning thermostats, resulting in the W5 code. We understand the frustration this may cause, and we appreciate your efforts in trying the posted solutions.

To assist you further and explore the possibility of a replacement, please fill out this form with the needed information. A member of our senior support team will be in touch via email to help. Let me know once you're done.

Best regards,
Mark

[zoeuvre]

Hi there, 

We've received your form—thanks for filling that out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

Cheers,

Zoe