Nest access

[mkinney]

Suddenly I am not able to access my Nest remotely.  I set up a new account but it didn't capture either of my Nest thermostats.  The Nests say they are already connected to an account.  However, i cannot find them nor can I control them remotely any longer.

[MplsCustomer]

@mkinney 

Why did you set up a new Google account if your thermostats are connected to your old Google account?

If you really want to move your thermostats to a new Google account, you first need to go into your old Google account and remove the thermostats and do a factory reset. In the process, you will lose all of your settings.

https://support.google.com/googlenest/answer/9293132?hl=en#zippy=%2Cnest-thermostats%2Cremove-from-t...

[EdwardT]

Hey folks,

@MplsCustomer, thanks for the help!

@mkinney, how's it going with your Nest Thermostat? Were you able to check the link that MplsCustomer provided? Let us know if you have other questions and we'd be happy to assist.

Thanks,

Edward

[EdwardT]

Hi mkinney,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

[EdwardT]

Hi mkinney,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward