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Nest app is offline. Gen3 thermostat is comnect to the internet and so it the app. How do i get the

DB2022
Community Member
1 REPLY 1

MelbaDT
Community Specialist
Community Specialist

Hey DB2022, 

 

Thanks for posting and sorry for the delayed response.

 

Do you still need help with this? If you do, please provide the following details so I can take a look into it:

  1. Do you see a blank screen on your thermostat display or does it show any message or code?
  2. When trying to reconnect it to your Wi-Fi network, do you get a message or code on your Google Home or Nest app?
  3. What specific Nest thermostat do you have? 

I also suggest that you go through all of the suggested steps here then let me know how it goes: https://bit.ly/3H8UO6h;

 

Best, 

Melba