Nest app - no control of schedules

[Antrobus]

I have migrated my Nest account to Google. The app used to provide features that allowed you to control the thermostat when out of home. None of these features are showing. Just shows Home and Away but only option is to Add Product. When I do that it asks me to scan or continue without scanning. Select Thermostat and it asks for a 7 digit entry key. On the thermostat in settings it asks you to go to Nest App which then says already registered. Google couldn't have made this more complicated - any suggestions how I get original remote control features back? Thanks!

[Jhonleanmel]

Hi Antrobus,

Thanks for posting and sorry for the delay ― let's get this sorted out.

A few questions: what Nest Thermostat do you have? Check this link to know what thermostat you have. Are you able to see the thermostat on the homepage of the Home app?

Best,
Mel

[Antrobus]

Hi Mel, Just checked the thermostat and here are the tech details.  Model - Backplate 3.2, Software 1.0.26/3.1 Version 5.9.4-5 last updated 24 September. I can't see the thermostat on the Google Home app only a Google speaker. The Nest app only shows the name of the thermostat and the outside temperature.

[Jenelyn_O]

Hey Antrobus,

I saw your post and wanted to chime in. I'm sorry for the delay. I just want to confirm if you still need assistance with your thermostat as I'll be willing to assist you from here. 

Thanks @Jhonleanmel for your help.

Best,

Jenelyn

[Antrobus]

Yes please. Still can't find a solution.

[Jenelyn_O]

Hey Antrobus, 

Thanks for the update. I'm sorry if the issue persists. Could you please check if you have multiple home structures? If you do, try switching homes to see if your Nest Thermostat is registered to a different home structure. Also, check if your thermostat is set to Away in the Google Home app. 

Best,

Jenelyn

[Jenelyn_O]

Hi Antrobus,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jenelyn_O]

Hi Antrobus,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn

[Antrobus]

Hi Mel, just circling back to see if you have any suggestions on how I can resume control of my nest thermostat. Many thanks

Antrobus