Nest app shows scheduled Hot Water permanently On

[mike1663]

We've had our Nest Learning Thermostats for over 3 years now.  One controls the radiators and the hot water on a fixed schedule for each.  I noticed yesterday that the hot water was showing as On in both the Nest app and also on home.nest.com outside the scheduled time, which it should have been Off.  I tried switching it off and on using the settings gear icon, but it still displays a grey circle with "Hot Water ON until <next scheduled On time>".  If I press the circular icon it gives me the option to Boost, but not to switch off.  I don't believe it is actually asking the boiler to heat the hot water at this time. I've checked at different times of day and it's always the same. 

[mike1663]

Update:

It seems to be working today.  The hot water icon was still showing a grey circle with On, though it was well outside the scheduled time to be on.  I pressed it to Boost, and waited a short while.  The boiler came on, so I stopped the Boost.  This time the hot water icon went grey and displayed Off, just as it should do.  Yesterday when I tried it, it stayed grey but displayed On.  This happened both on the Nest Android app and on the website home.nest.com.

It seems that Google Nest have fixed the issue.

[george_t]

Hi @mike1663,

Thanks for bringing this into my attention. Please let me know if you need further assistance with this. 

[DragosC]

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted. 
 

[mike1663]

Hi, thanks for following up.  I think the issue is fixed, must have been a glitch at the server end.

[DragosC]

Thank you. That's great news. In this case, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!