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Nest display

lee72
Community Member

Hi my nest phone display has changed. I don't know if it's something I have done but now instead of showing temperature and whether it's on or not now all I have is dark blue screen with just home or add product.

Anyone know what has happened cos I'm drawing a blank.

3 REPLIES 3

Ebedia
Community Specialist
Community Specialist

Hi lee72,

Thanks for posting here in the community and to know more about this, I'd like to ask some questions: are you referring to the Nest app? Are you using the same email address to sign in? Have you checked if you have more than one home structure?

Keep us posted.

Regards,
Emerson

Ebedia
Community Specialist
Community Specialist

Hello lee72,

I wanted to follow up and see if you are still in need of any help. We would appreciate it if you could share with us the information I'm asking above, so that we can check our options. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,
Emerson

Ebedia
Community Specialist
Community Specialist

Hey lee72,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,
Emerson