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Nest eating batteries every 3 weeks

Sgauchet
Community Member

My Nest thermostat is going thru batteries every three weeks. A/C tech has checked C wire twice. Wire is connected. Any suggestions?

22 REPLIES 22

Ryan_G
Community Specialist
Community Specialist

Hi Sgauchet,

 

Thanks for reaching out and we're sorry to hear about what's happening.

 

I'd like to check a couple of things for us to further isolate the issue. Let's check the battery status by going to Settings > Battery > Battery Status. C wire connectivity can also be checked on the Google Home app by going to Settings > Equipment  > Wiring info. Here, we can check if the C wire is really detected by your thermostat.

 

Also, the recommended battery for your Nest thermostat is a AAA 1.5 V alkaline battery such as Energizer AAA 1.5 V Alkaline Battery. 

 

I hope it helps,

Ryan

aatienza
Community Specialist
Community Specialist

Hey Sgauchet,

 

Chiming in to ensure everything is covered here. Let us know if you still need help, and the community will be happy to lend a hand.


Thanks,

Archie

Rockery
Community Member

I had to change batteries on April 30, 2022 and May 7, 2022. I check the things you told me to check. this is what I got from that. Shortly after changing batteries on May &.

Battery Status - Good

Voltage 3.171

Impedance 1260mOhm

checking wiring YCWGR

Power Vin 33.146 Lin 385 PS C385

Sgauchet
Community Member

Batteries only lasting a couple of days now that the A/C is running more often. Could there be a problem with the Nest thermostat? What is the warranty ? At this point I will go back to a dumb thermostat. At least the batteries last a couple of years in them. 

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the delayed reply. I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


I wanted to follow up and see I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Rockery
Community Member

The battery problem seems to be corrected. The problem now is even though the nest is connected to our wi-fi it won’t always stay connected to google. I just restarted the nest and it would not connect to google site. 

Ryan_G
Community Specialist
Community Specialist

Hey Rockery,

 

Thanks for the update.

 

It's great to hear that your Nest Thermostat is back online. Let's check what's going on and why it seems to be dropping out of your internet.

 

Are you getting any message from the screen whenever it is not connected to your internet? How far is the Nest Thermostat from your Wi-Fi router? Do you have any other electronic devices near it?

 

Let us know how it goes by replying to this thread.

 

Best regards,

Ryan

Ryan_G
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

 

Best regards,

Ryan


 

Rockery
Community Member

thanks for checking. The battery problem has pretty much corrected it self. Thermostat will not always stay connected to my iPhone. It will go offline but when I check it at the thermostat it tells me connected to wi fi connection good. Not connected to google server. I restart thermostat and it reconnects to my phone. That is not a problem if I am at home but if I am not at home I can’t change temperature. 

Ryan_G
Community Specialist
Community Specialist

Hi Rockery,

 

Thanks for the reply and for providing further details of what's happening.

 

I'd like to know if it is the same when you log in to this link. This can be access through the web browser on your mobile phone and on your desktop.

 

Let us know how it goes by replying to this thread.

 

Regards,

Ryan

Rockery
Community Member

I never have a problem logging in with either my iPhone or laptop 

Ryan_G
Community Specialist
Community Specialist

Hey there,

 

Thanks for being here in the Google Nest Community. 

 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Have a great day.

 

Best regards,

Ryan


 

Izzydojo
Community Member

I’m having the same issues with my nest. I’ve replaced over 80 batteries since getting it. Everything is Correct with wiring. About to toss this thing in a blender

Jhonleanmel
Community Specialist
Community Specialist

Hi Izzydojo,

Thank you for your posting.

Give these steps a whirl:

Ensure that the wires are connected properly
Remove the thermostat display from its base and check if any connector pins are bent.
If the issue persists, contact a pro installer to discuss your options.

Keep us posted.

Best,
Mel

Rockery
Community Member

My Google nest thermostat is still having problems. I have had to change batteries twice in the last two months. When I tried to adjust the temperature from my phone the app said offline. I went I to the thermostat and checked the wi-fi and it was connected and the signal was “strong”. Checked the battery and on the thermostat said “good”. Google server said “ not connected”. Had to restart the thermostat to get connected to server. To me this thermostat is a dumb thermostat my a smart one. I am the and if my rope. The wire connection has been checked by a HVAC company and when the problem reoccurred they came out a second theme and replaced the wires completely from the thermostat to the HVAC system. My thoughts are to truly correct the problem I will purchase a different and Truly smart thermostat from a different manufacturer.

Markjosephp
Community Specialist
Community Specialist

Hi folks,

Thanks for the help, Mel.

@Rockery, I'm sorry for the trouble this may have caused you — let's sort this out.

Please fill out this form so we can take a look into this for you and let us know once you're done.

Best regards,

Mark

Hello there,

@Izzydojo, checking back in — how's it going? Still need our help? Let us know so we can assist you right away.

@Rockery, Thanks for completing the form; we have received it. Our team will get in touch with you soon via email and please carry on the discussion there as well.

Thanks,

Mark

I changed the batteries once again. I will let you know if it acts up

Markjosephp
Community Specialist
Community Specialist

Hello Izzydojo,

I appreciate your effort in replacing your thermostat's batteries. Please ensure to use only high-quality 1.5 V AAA alkaline batteries from a known manufacturer and keep us posted on how it goes.

Best,

Mark

Hi Izzydojo,


I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Best,

Mark

Ebedia
Community Specialist
Community Specialist

Hi folks,

 

@Izzydojo just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
 

I appreciate the help, Mark and Mel.

 

Thanks,

Emerson