Nest family member

[Debbab70]

Hi, 

thanks in advance and hoping someone can help.

I am manager of the nest thermostat and I’m trying to add the mrs so she can also control the thermostat, but although she is added on Google home there is nothing showing on the nest app.

it used to be ok, but stopped working for some reason.

she is using an iPhone.

thanks again 

[MplsCustomer]

@Debbab70 

If you have the Google Nest Thermostat, it is only installed in the Google Home app and does not appear the Google Nest app, unlike the Nest Thermostat E and Nest Learning Thermostat, which are installed in the Google Nest app but then are supposed to automatically appear in the Google Home app.  All thanks to Google Nest's 2-app approach.

https://support.google.com/googlenest/answer/10125150

[Anonymous]

For more information about sharing access to home/device for nest app: https://support.google.com/googlenest/answer/9304271?hl=en

For more information about sharing the device/access of device for Google Home app: https://support.google.com/googlenest/answer/9155535?hl=en

[Jhonleanmel]

Hey folks, 

We appreciate your help here, @Anonymous and @MplsCustomer.
@Debbab70, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel