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Nest heatlink no power

JaneRitchie
Community Member

My nest heatlink has suddenly stopped working today with no power reaching the unit.

I have 2 zones, with one heatlink still working with green light and the other no lights or power.  I have tried turning the power on and off but still only one heatlink unit has power.  The boiler has power to it as does the working heatlink.

These were installed approx May/June 2020 and the working one was replaced, as faulty, in November 2020.

Please can you advise the best way to resolve and replace the non-working heatlink?

Thanks

1 ACCEPTED SOLUTION

JaneRitchie
Community Member

All sorted within 24 hours by customer support.  New unit en route to replace faulty one.

View solution in original post

13 REPLIES 13

JaneRitchie
Community Member

All sorted within 24 hours by customer support.  New unit en route to replace faulty one.

View solution in original post

Jake
Community Specialist
Community Specialist

Hey JaneRitchie,

 

Glad to hear you got everything sorted out. If you have any other questions from here, please feel free to let me know at any time.

 

Best regards,

Jake

John_1_d
Community Member

Hi Google,

I also have had failure of my Heatlink unit last night.  Left with no heating, luckily not in middle of winter.  Please can you advise on how to get replacement under warranty. Was bought May 2020 and been working perfectly until now.  

Verified not the boiler as 240v being supplied to Heatlink but it is not powering on.

Please let me know how best to proceed.

Cheers

John

JessieN
Community Member

Hi We have experienced the same issue today - heat link won't connect and appears to have no power with no lights on. Heating now won't come on.

We have tried re-setting nest and the boiler but it still won't work

Can someone advise?

 

Thanks

Jessie

I contacted support and via an online chat they confirmed I required a new heatlink.  They then called to organise delivery details for the replacement.

I started by contacting https://support.google.com/googlenest/gethelp?hl=en

Hope you get it sorted quickly.  

John_1_d
Community Member

Hi Jessie

I finally got through to Google Nest support via the link below (took about 40mins), and they are now sending me a replacement unit under warranty;

Contact Us - Google Nest Help

Good luck.

John_1_d
Community Member

Also, I ended up connecting my old thermostat back on temporarily in order to ensure we had heating. You might need a heating engineer to do that for you safely, but for me it was only 4 wires (I did the original install and luckily still had pictures of the old connections) 

CristianC
Community Specialist
Community Specialist

Hello everyone,

I'm sorry for the late reply. I see that you already managed to get this resolved. If there's anything I can do to help, let me know. 

CristianC
Community Specialist
Community Specialist

Hello again. Checking in for the last time. How's it going with your Heat Link?

JaneRitchie
Community Member

All sorted, thank you.  A new heatlink was dispatched immediately and all working perfectly.  Thanks again

CristianC
Community Specialist
Community Specialist

Awesome. I'm happy to hear that. If anything comes up, I'm only a message away. 

JaneRitchie
Community Member

Thank you

CristianC
Community Specialist
Community Specialist

You're most welcome.