Nest heatlink

[Vigoviper]

Hi there

my nest heat link has no power lights and has stopped communication with the thermostat all cables are receiving power has been installed for nearly 2 years how and where can I get a new heatlink ?

[AnaM]

Hey @Vigoviper,

I'm sorry to hear you're encountering this issue, but I'll do my best to help you out. Let's begin with the following questions:

1. How many thermostats do you have?
2. Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
3. Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
4. Are you seeing any wiring report or error on the thermostat and/or the app?
5. Have you had any recent power cuts in your area? If yes, has the power been restored?
6. Have you recently had service or maintenance on your electrical, plumbing, or heating system?
7. Have you tried any troubleshooting steps before contacting us?

[AlexD]

Hi, I wanted to check in. Do you need any further assistance? If so, make sure to let me know. 

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.