Nest hot water not working

[Paul3james]

Hi there, we are struggling to get hot water, we have just moved to a house with a nest 3rd gen learning and we have a worcester greenstar ri boiler, we have heating,  but no water, I've even boosted it and still no hot water, it's freezing cold. I've cahnge the setting a few time, first time I set it is as a combi boiler, but then realised its not a combi boiler, but it's not a standard one either, so changed it to a other with hot water on and off, but still mot having any luck, any help please, can't have anymore cold showers.

[Frustratedddd]

Are you in the UK/EU and do you have a Heat Link?

How did you boost?

[gmelanymelissa]

Hi there!

Thanks for posting here in the community. I'm sorry to hear the hot water option isn't working on your Nest Learning Thermostat (3rd gen). I understand how frustrating it is when you don't have hot water, especially when it's cold. I appreciate all the efforts you've been making to resolve this inconvenience. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• Were there any power outages?
• Is there a pattern to the heat activating? Does it happen every day, or at the same time each day?
• What is the status of the Heat Link's LED light?
• Does the display show a water droplet inside of a circle?

In the meantime, please confirm the thermostat is set in the following way:

• On the thermostat display, select Settings > Equipment > Pro Setup > System boiler > (configure heating) > Hot Water on/off.

If so and the inconvenience persists, please follow these instructions:

• On the thermostat display, select Settings > Equipment > Pro Setup > Other > (configure heating) > Hot Water on/off.

Feel free to reply if you have any questions.

Best regards,

Melany