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Nest hot water not working

GillR
Community Member

Hi - I’m completely new to this but we just had a nest installed but the hot water isn’t working. I’ve been on the phone to Google nest to try and troubleshoot the problem but they asked me to find a white box somewhere near the boiler but I can’t find one. Any help much appreciated. Thanks

3 REPLIES 3

Les
Community Member

hi - im in the same position but am wiring it myself. The mistake I did was not putting a LIVE wire into No 5 slot. This should be in a White Square (round corners) box with the NEST Button in the centre. You won't see the wires until you take off the cover (small screw from the bottom needs to be loosened first, then pull the cover out and up. The wires there are LIVE! so best to handled by an electrician but you at least can check if there's wire (brown most likely) in slot 5 without doing that as far as you don't touch the wires themselves. 

marshasown
Community Member

We found our white box up in the loft next to the hot water tank - but hopefully by now you already have found it. We are also new to it and it is not easy

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS