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Nest is ALWAYS offline - both phone, app, and thermostat claim to be functional

BMyers
Community Member

I have terrible night sweats. Opening the app to an "offline" screen at 2am has become a source of extreme rage. I'm about to rip it out of the wall. Anyone else have this issue? (The sweating or the offline thing. I just need some comraderie before I go ballistic). 

4 REPLIES 4

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Can it find any wifi networks ?  Have you tried rebooting the thermostat and your router to flush out any device conflicts ?  I ask these because mine USED to go offline frequently but it ended up being wifi interference, and switching to the nest wifi system actually solved it for me 

Make sure your Nest is connected to the main router, not a hot sopt or anything like that. Try also looking at the wifi setting it's connected, can be better on 2.4

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from Ashepherdson. Shoutout and huge thank you to Ashepherdson for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS