Nest key not available

[Rbprimes]

Simply trying to connect a second household member. When I go through settings to enter 6 digit key, when I get to that screen, device says “this device is connect to a network .”

[MplsCustomer · Accepted solution]

@Rbprimes 

The way you add a second household member is NOT by installing the thermostat on their phone, but by going to Settings | Household in the Google Home app on the owner's phone and adding the other person as a member of your "household". The other person has to have a Google (gmail) Account.

[Jeff]

Thanks for the explanation, MplsCustomer.

Hi Rbprimes,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Jenelyn_O]

Hi there,

Chiming in — I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks @Jeff, for your help.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn