Nest learning thermostat not getting power just installing

[Jeff1918]

I have installed the device as instructed. It is not getting power I was able to charge using the USB port and got the message that the Rh is not sending power. Then I lost the device again

[Ryan_G]

Hey Jeff1918,

Thank you for reaching out and we're sorry for the delay.

Let's further check it out by looking at the photo of your current wiring set up. Do you have a common (C) wire connected to your Nest Thermostat? Do you hear your HVAC system activate when you change the temperature from your thermostat?

Let me know how it goes.

Regards,

Ryan

[Ryan_G]

Hey Jeff1918,

I just wanted to follow up and see if you are still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan