Nest learning thermostate

[Martinlowe]

After a power failure to my house I'm unable to see my nest thermosate in either my nest app or Google home. It is the same form my wife. The device is connected to widi and can be used manually no problems.

[MelbaDT]

Hey Martinlowe, 

Sorry for the delay but thanks for reaching out. I want to take a closer look at this. 

A few questions — are you logged into the Nest or Google Home app using the same email address you used to set up this Nest Learning Thermostat in question? Do you have a migrated Google account or are you still using an old Nest one? Also, have you tried logging out of your Nest app, force closing the app completely before relaunching it, then logging back in again? 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — still need help with your thermostat? Let us know by replying to this thread. 

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba