Nest lost network connection - too far away or hidden

[rex-pentelows]

Hi, tonight our 3rd gen Nest learning thermostat suddenly couldn't find the internet. One minute it was working, the next not. Nothing has changed in the house, and the wi-fi is visible to every other device. I have gone through the troubleshooter but still nothing.

It cannot see any wi-fi networks, and it repeatedly gives the too far or hidden message (neither of which is true).

Please help.

[maedacortez]

Hi Rex-Pentelows,

Help is here! Thanks for reaching out. I can help you troubleshoot your Nest thermostat that is offline.

Here's a link to a resource that can help you resolve the issue: Please visit Nest Thermostat Offline.

I hope this helps! And let me know if you have any questions.

Regards,

Manuel