Nest low battery

[Thomasehughes]

Just added a nest. Now it says low battery. Is there a way to see if the nest has power from the c wire remotely. It is very cold and the nest is hooked to a heat pump. I noticed some had issues during a cold snap. 

[Patrick_Caezza]

Which Nest thermostat do you have?

Can you post a picture of the original thermostat wiring?

[Houptee]

What Nest do you have the Learning or Non learning with mirror glass?

Do you have a C wire connected? Power issues are usually when no C wire is connected.

Post pics of the wiring of old tstat wiring and the way you wired the Nest.

You can also watch this video he explains the power check procedure.

https://youtu.be/GHkfnRp6Tj8

[aatienza]

Hey Thomasehughes,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help, Patrick_Caezza and Houptee.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie