Nest not connecting

[Pattyduke1965]

My nest disconnected five days ago. And I have done all the steps to troubleshoot. Help!

[zoeuvre]

Hi Pattyduke1965, 

Oh no! Sorry to hear about that. Let me take a look at this for you. 

• Are you located in North America or Europe?
• What type of Nest Thermostat do you have?
• Are you referring to the thermostat being disconnected from the network or from the app?
• Do you see any messages or codes on the thermostat or in the app?
• What troubleshooting steps have you tried already?

Keep us posted. 

Best,

Zoe