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Nest not recognizing AC unit

Cooperjd
Community Member

The app only shows my heating and fan. It does not show my cooling equipment. I confirmed the wire to the AC unit has power. I have been with two different agents who helped me check all the wiring and verify that and confirm it’s correct as well as reinstalling the nest twice and it still does not recognize my air conditioning unit.

1 REPLY 1

Patrick_Caezza
Diamond Product Expert
Diamond Product Expert

@Cooperjd 

Post a picture of the original thermostat's wiring here.

 

Camera icon.jpg

If the camera icon isn't present yet, you can use the imgur.com upload site and post the link it provides here.


To ensure that I see your reply, please tag me using @Patrick_Caezza