Nest not sending email verification code

[pamran]

I'm trying to control my thermostat from the app, but it made me log in, which I did, but it said it was going to send a verification code to my email and I have to put that code in.  I've waited and waited and never received the email.  It should come to my me.com mail, but nothing.   How can I resolve this? I've deleted the app and re-installed it, but still wants me to enter a code, but no email has been sent to me.

[RenzJ]

Hi pamran,

Thanks for posting here in the Google Nest Community forum. We're sorry for any trouble this may have caused you. Let's see what's going on. Other than the troubleshooting steps you took already, could you also try to check for any Android or iOS updates? If everything is updated, try to check the following:

• Spam folder
• Promotions folder
• Junk or Trash if their email filters junk mail directly to the trash

I look forward to your response

Best,

Renz

[Alain76]

Am having the exact same problem even if my email address is a gmail address, have you solved the problem since last week?

[Alain76]

Did all that and still doesn't work...

[RenzJ]

Hi everyone,

Thanks for getting back to us, @pamra. The team would like to learn more about this. Please fill out this form and let us know when you’re finished.

@Alain76, thanks for reaching out to the Google Nest community. We apologize for any inconvenience. Please fill out this form.

We’ll have someone reach out to you via email from there.

Keep us posted.

Best,

Renz

[RenzJ]

Hey folks,

We haven’t seen your form submission come through, were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Thanks,

Renz

[giggluigg]

I’m having the same problem, except that in my case the code is supposed to come via sms. I’ve been trying with no luck the whole day. Are you sure the issue is not in the 2FA flow, regardless of the channel the code is supposed to be sent to?

I have the latest iOS app. But even via browser I have the same issue.

[zoeuvre]

Hi giggluigg, 

Yikes! I'm sorry to hear that you are not receiving SMS verification on your phone. Let's see what going on. 

Below are a few possible reasons why you're not getting verification code texts: 

• No network connection
• You provided the wrong phone number
• Your text message inbox is full
• Your phone is set to block messages from unknown senders
• Your phone carrier is blocking the message

To troubleshoot this, follow these steps:

1. Reboot your iPhone.
2. Check your phone number. Try sending the verification text again, and this time pay special attention to making sure you provide the correct phone number.
3. Turn airplane mode on and off. You might not receive text messages while your device is in airplane mode, so toggle this feature to make sure it's turned off.
4. Make sure you can receive calls and messages. You don't have to be connected to your mobile data or Wi-Fi, but you do need cell phone reception to receive text messages. Text messages are sent as part of your carrier's cell signal, not over the internet. If the cellular connection on your phone doesn't have any bars, try moving to a different location to see if you can get reception. If you still have trouble, take additional steps to troubleshoot your mobile connection.
5. Delete text messages in your inbox. If your inbox is overflowing, you might not be able to receive new messages. You should get a notification when this happens, but try cleaning out your inbox if you suspect that it's full.
6. Unblock unknown senders. If you block unknown numbers, you won't receive verification texts, so check to make sure unknown senders can send you messages. In the Phone app, go to Settings > Phone > Silence Unknown Callers. Now, please turn the switch next to “Silence Unknown Callers” off.
7. Check with your cell phone carrier. Depending on your plan, you may be limited in the types of text messages you can receive. If you're unsure, contact your provider to ask if your plan prevents verification texts.
8. Find another way to verify your account. Some apps and services offer alternatives to verification texts. For example, you may be able to get a code sent via email instead.

Let us know how it goes. 

Regards,

Zoe