Nest push button works but does not respond when rotating (spinning)

[Mstl5]

Our nest connects to the terminal fine but the unit does not click when rotating and cannot choose from menu options or adjust temp

[Ashepherdson]

Manually restart the thermostat to see if this gets things running again, sounds like it could be a UX glitch.

To manually restart the Nest thermostat:

1. Press your thermostat ring and hold it down until the screen turns off (about 10 seconds). Then let go of the ring.
2. Press and release the ring to turn it back on and complete the restart process. The Nest logo will appear when it begins to start up. The screen will turn on as it finishes.

[Mstl5]

Have done that several times to no avail.

[Ashepherdson]

hmm... Try unscrewing the two biggest screws on back, twist the back loose and reseat it. Could be jammed somehow. 

[Mstl5]

Took the back off and looked for any foreign objects.  put it back together and its still not recognizing the rotation.  probably broken

[kls]

I tried this. Didn’t work.

[kls]

I tried this and it didn’t work. Now what?

[kls]

I have the same problem. How did you resolve this???? Thank you!!

[sat14]

I have the same problem, I tried many ways still not working. And Thromostat sets its own temperature it won't follow the schedule 

[EdwardT]

Hi sat14,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• Where are you located?
• Have you tried doing a factory reset?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi sat14,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi sat14,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward