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Nest repeated H1 error

PeterA65
Community Member

‎11-13-2024 11:39 PM

Hi there, 

My generation 2  Nest thermostat randomly disconnects with a H1 code, it’s 4-5 years old and nothing has changed as far as installation and wifi is concerned, I’ve factory reset it to no avail, is it time for a new one? 

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Guarcax
Community Specialist
Community Specialist

‎11-18-2024 10:12 PM

Hi @PeterA65!

 

Thanks for posting in the community.
I’m sorry for the inconveniences that you’ve been experiencing with your Nest thermostat. I can see that it is randomly disconnecting and showing you the H1 error message. No worries, I’m glad to help you in this.

 

To further assist you, I will need some information. Here are some questions for you:

  • Do you have a Heat Link working with the thermostat?
    • If yes, what is the color of your Heat Link’s light?
    • What is the distance between the Heat Link and the Nest thermostat?
  • What is the make and model of your HVAC equipment?
  • What troubleshooting steps have you done so far?

 

In the meantime, you can check the next article:  Troubleshoot Nest thermostat help codes.

 

I will be waiting for your response.

 

Regards,

 

Daniel.

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