Nest running heat pump - cooling but not heating

[jlehm]

I started this post in 05/2024 and had helpful feedback from AxelID. A Nest specialist installer has been to the home and determined that this new Gen 1 thermostat is faulty. A report can be provided. Is it possible to get a replacement?

[AxelD]

Hi jlehm,

Thanks for posting in the community! Sorry to hear that your Nest Thermostat was checked by a technician and confirmed it's faulty. To provide you with more information about the Nest Thermostat replacement process, please fill out this form. An agent will contact you as soon as possible.

Regards,
Axel.