Nest saying thermostat isn’t compatible after the online checker said it was.

[mfen]

I went through the compatibility checker online before purchasing the Nest Learning thermostat and it said my system was compatible, but as I go to set it up on the app it is saying it isn’t compatible. We have a heat pump. Can anyone tell me how I can make this work? 

Blue-C

White- W2 

Orange- B/O

Red- R

Green- G

Black- Connecting W2 to W

Yellow- Y1

[aguilarmateo]

Hi mfcn,

Thanks for posting on the community.  I've checked the information about your wiring, and it seems compatible. Just avoid adding the black wire if it's connected to the 2-stage wires. That means the black wire is a jumper wire, and the Nest thermostat doesn't need it.

Let me know if you have any questions.

Best regards,
Chris