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Nest says it is running when it's not

JocisMom
Community Member

Help!  Over the last few days, my nest has started to act up. It's been working perfectly for two years. Suddenly, it'll now tell me that the heat is going when it's not. If I turns the mode to "off" and then back on "heat," it starts to heat up again for a few minutes before stopping again.

I tried to reset the device and I also did a factory reset with no luck. I did take it off the wall and plug it in for a good long while. It didn't indicate anything with the battery. I'm not sure if it charged or not and it's not an outlet issue.

 

3 REPLIES 3

Markjosephp
Community Specialist
Community Specialist

Hello JocisMom,

 

I'm sorry to hear that you're having issues with your thermostat for it's not activating the heat. I'd love to know more about this.

 

Could you share a photo of your thermostat's wiring with us? Are you getting any message codes or wiring reports? Also, please gather the power readouts from its settings under the technical info.

 

I'll look forward to your response.

 

Thanks,

Mark

Juni
Community Specialist
Community Specialist

Hi there,

 

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

Regards,

Juni

Dan_A
Community Specialist
Community Specialist

Hello JocisMom,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Best,

Dan