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Nest thermostat and doorbell suddenly disappeared from the app on my iPhone.

SD1948
Community Member

‎02-17-2025 08:11 AM

My thermostat and doorbell suddenly disappeared from my app on my iPhone.  I have tried several times to reconnect and failed.  

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2 REPLIES 2

MplsCustomer
Bronze
Bronze

‎02-17-2025 09:02 AM

@SD1948 

Are you absolutely certain that you are logging onto the Google Nest app with the same account you were previously using, and are connecting to the same Google Nest "home/structure"?

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GabrielaG
Community Specialist
Community Specialist

‎02-20-2025 03:19 PM

Hi @SD1948,

 

Thanks for reaching out to the Google Nest community. I'm sorry to hear your Nest Thermostat and Nest Doorbell disappeared from the app on my iPhone, but there's no need to worry; I'm happy to help you right now.

  • What kind of Nest Thermostat do you have?
  • What kind of Nest Doorbell do you have?
  • What app are you using to control your devices? Google Home app or Nest app?
  • Can you list for me what troubleshooting steps you have done?

Any additional details you can provide will be helpful.

 

Regards,

Gabriela

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