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Nest thermostat errors

Vegiecruiser
Community Member

Hi. I am having a few problems with my Nest Thermostat (software version 6.1.1~21). 

Issue 1: the room temperature display is at least 5 degrees Celsius higher than actual temperature. I have reset and hard reset more than once. No difference. 

Issue 2:  we have a/c. Sometimes it recognizes wire at Y1 and sometimes it stops giving the following error message: E10 Wiring Report No power to the Y1 wire detected. Learns more at nest.com/e80. So I disconnect the wire and it at least heats. 

Do I need to send this unit back?

 

Thanks

Torie

2 REPLIES 2

Jake
Community Specialist
Community Specialist

Hey Vegiecruiser,

 

Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having issues with the error codes, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Vegiecruiser,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake