Nest thermostat gave wrong code

[BramH]

Hi, we're trying to connect our nest thermostat to the app. However, the code that we entered is not valid according to the app. We tried several times but the app kept on rejecting the code. Any suggestion how to solve this problem?

[MplsCustomer]

@BramH 

Which app are you trying to use to install your thermostat? The Nest Thermostat E and Nest Learning Thermostat get installed in the Google Nest app (and then automatically appear in the Google Home app) while the Nest Thermostat gets installed in the Google Home app and does NOT appear in the Google Nest app.

https://support.google.com/googlenest/answer/9274936?hl=en

[BramH]

Hi, it is the nest app. Our thermostat is the learning one.

[MplsCustomer]

@BramH

Perhaps you need to try contacting Support: https://support.google.com/googlenest/gethelp

[Jhonleanmel]

Hey folks,

We appreciate your help here, @MplsCustomer.
@BramH, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

[BramH]

hi Mel, thank you. We talked to the help center which was great. Unfortunately, it is not solved yet. I've sent some photos to provide more information. So, to be continued...

[Markjosephp]

Hi folks,

I wanted to stop by and see how I could help.

Thanks for assisting, Mel.

@BramH, i'm sorry if you have to go through this. We'd like you to have a better experience — let's sort this out.

Going over the steps here might help:

1. On your thermostat. Go to Settings > Reset > Account Connection > Reset.
   1. This will remove the thermostat from the account and Wi-Fi network.
2. After rebooting. Reconnect your thermostat to your Wi-Fi network.
3. Once connected. Go to the Nest App option in its settings and generate another code or scan the QR code.
4. Continue by adding it to the Nest app on your phone.

Please let us know if that works.

Best regards,

Mark

[BramH]

Thank you! But we have done that several times but it didn't work out.

We got an information from the service centre that we have to have the old in-log code from the previous owner (who is sadly passed away already).

We've decided to buy a new thermostat device.

Thank you all for your help.

Best,

Bram

[Markjosephp]

Hello BramH,

I'm sorry to hear the issue still persists, and I appreciate that you've tried finding a fix.

We'd like to take a look into this and hope we can still make it up to you. Please fill out this form and let me know once you're done.

Thanks,

Mark

[Markjosephp]

Hi there,

It's me again. How's it going? Were you able to fill out the form? Let us know so we can assist you right away.

Best,

Mark

[Markjosephp]

Hi BramH,

I'm just checking in to make sure that you've seen my response. Please let us know if you were able to fill out the form.

Thanks,

Mark

[Markjosephp]

Hello BramH,

One last check to see if you completed the form, as we will be locking this thread in 24 hours.

Best,
Mark