cancel
Showing results for 
Search instead for 
Did you mean: 

Nest thermostat keeps disconnecting from the app requiring a reset even though it remains online

Johnm2607
Community Member

I got my nest thermostat working with Google home however it only stays functional for a day or so. Policy app and my Google home are not able to reach the nest thermostat. When I look on the device it says it's online. If I reset the nest thermostat it will work again for a few more hours. My old program thermostat was much better than this. Unfortunately I threw it away when I got the nest thermostat.

1 ACCEPTED SOLUTION

Johnm2607
Community Member

Tech support at Nest helped me fix it. I had the Nest App and the google home app on my phone. I only needed the google home app. I ended up uninstalling the Nest App and doing a factory reset on the Nest Thermostat then I re-added it to google home. I also had 2 different google accounts and the google home app may have been confused about which account I had given access to google home.  It was hard to find the Nest support person but once I did find them they called me right back and were able to solve my issue. 


@Johnm2607 wrote:

I got my nest thermostat working with Google home however it only stays functional for a day or so. Policy app and my Google home are not able to reach the nest thermostat. When I look on the device it says it's online. If I reset the nest thermostat it will work again for a few more hours. My old program thermostat was much better than this. Unfortunately I threw it away when I got the nest thermostat.


 

View solution in original post

2 REPLIES 2

Jenjen17
Community Member

I’m having the same issue. Nest says online, can access from google home app but not on the  nest app directly. Very strange. I’d like to know by to fix this. 

Johnm2607
Community Member

Tech support at Nest helped me fix it. I had the Nest App and the google home app on my phone. I only needed the google home app. I ended up uninstalling the Nest App and doing a factory reset on the Nest Thermostat then I re-added it to google home. I also had 2 different google accounts and the google home app may have been confused about which account I had given access to google home.  It was hard to find the Nest support person but once I did find them they called me right back and were able to solve my issue. 


@Johnm2607 wrote:

I got my nest thermostat working with Google home however it only stays functional for a day or so. Policy app and my Google home are not able to reach the nest thermostat. When I look on the device it says it's online. If I reset the nest thermostat it will work again for a few more hours. My old program thermostat was much better than this. Unfortunately I threw it away when I got the nest thermostat.


 

View solution in original post