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Nest thermostat keeps going offline

rmargos
Community Member

In similar post year, but no real resolution. I’ve had this thermostat for two years, almost 3, only recently has it started to drop Wi-Fi, usually after a day or two. I reset the thermostat network, I reset, my modem, I reconnect, it works for a day, and then it goes off-line again. The original batteries had a voltage of 3.0 something, so I replaced them with new batteries, the voltage is 3.2. It does have a C wire, and this is the first time I’ve had trouble with it in almost 3 years, any  advice?

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps for when the device is showing offline. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake