Nest thermostat keeps rebooting despite powering it with micro usb cable. Works for a bit then reset

[KaranAnand]

I would appreciate any help with this. Nest thermostat worked for about 2.5 years and now one of them has just given up on staying on or letting us control it directly. It works for a bit, and we have to set the thermostat using the App in that short window to get some cooling. It automatically goes back to heat mode.

I have charged the thermostat with micro USB cable but unable to even reset it as the click doesn't work consistently.

Any suggestions on what could be the next step?

[GarrettDS]

Hey there KaranAnand,

I understand that thermostat issues can be confusing when it continually reboots itself, but I definitely wanted to stop by and see how I could help. 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? Are you receiving any error messages or anything?

Please let me know. 

Best regards, 

Garrett DS

[KaranAnand]

Yes, certainly need help on this one, A case is open and factory rest using the laptop didnt work either, spoke ot a Nest Senior engineer who now wants to talk to engineering. While we are currently out of cooling option and its just annoying on a hot summer day.

Thanks for checking.

[GarrettDS]

Hey there, thanks for the quick response. 

Would you mind reviewing our response, and letting us know if you are receiving any error messages and what troubleshooting steps you have tried?

Best regards, 

Garrett DS

[KaranAnand]

we have tried to power it via micro usb, restart it by pressing on it for more than 10 seconds.

I was connected to a senior support engineer who provided a file to factory rest it and that didnt work. Google logo shows up and then there is a click sound and logo disappears and then logo reappears after brief moment. This is all that happens on the thermostat display.

When connect to my laptop it says, connect the base station and nothing else. No error reported.

[GarrettDS]

Hey there, 

So sorry about the late response, but I wanted to hop in here to see if you still were having issues with this?

Are you receiving any sort of error message on the device or anything?

I look forward to your response. 

Best regards, 
Garrett DS

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake