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Nest thermostat locked

Community Member

Powers been off for a couple of days - Put back on and My nest thermostat has power but is frozen with a rectangle and home icon - recognised by my app but can’t connect to heatlink which will not flash blue light to pair - any help or advise please


Community Specialist
Community Specialist

Hey @BRH1,


Thank you for reaching out! I'm sorry to hear about your issue, but I'll do my best to help you out. Can you try to reset the Heat Link and let me know if you see any lights on it? You can do that by pressing the button on it once to wake it up and once again for 16 seconds to reset it.

Community Specialist
Community Specialist

@BRH1 Since you managed to find a solution and everything was sorted, I am going ahead and lock this thread. Great job in troubleshooting the issue. If you're going to need our help in the future, don't hesitate to reach back and open another thread and my colleagues and I will assist you. Thanks a lot, take care!