Nest thermostat won’t connect to nest app

[Tara11623]

Will not connect to nest app so I can’t connect my sensors

[EdwardT]

Hi Tara11623,

Thanks for reaching out. I'm sorry to hear that you're having an issue with connecting your Nest Thermostat to the Nest App. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• Is your Nest Thermostat working fine stand alone?
• What message are you getting when trying to connect it to the app?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hey Tara11623,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Tara11623,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward