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Nest thermostat won't cool house

Community Member

Since Friday I've noticed the air conditioner rarely turning off but the house isn't cool. It's been set at 69 since we woke this morning and it's reading 76 in the house while it's 75 outside. I tested the heat and it never cut on even though the display showed it should be blowing. I've tried restarting it, reconnecting the wifi and looking for updates and nothing has resolved the issue. Anyone else experiencing the same thing? How can I fix this?


Platinum Product Expert
Platinum Product Expert

Is your air conditioning condenser running when the nest calls for cool?  This happened to a friend a year or so ago, he thought it was the nest but it turned out his a/c was low on coolant and shut down. 

Yes the A/C is running just not getting cool.