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Nest thermostat

Susie66
Community Member

I move to home and it was already here , I got no paper work to work and it is locked and I don't know the pin number...I need my air on...I am 66 yrs and I don't know what to do

1 REPLY 1

David_K
Platinum Product Expert
Platinum Product Expert

If the previous owner didn't remove the PIN and/or reset it, and you can't contact them to do that, you'll need to factory reset it using a computer.

  1. Connect the Nest Thermostat display via USB to a computer.

  2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).
  • If the Nest drive will not mount: Restart the thermostat and the computer.
  • If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
  • If it doesn't appear, use a different cable/port/computer.

If you need help following those steps, if you would prefer, here is how to contact the Google Nest support team directly.

  1. Go to Contact Us - Google Nest Help
  2. Select an appropriate product or category, type a brief description of the issue, then click Next.
  3. Click Other, then click Next step.
  4. In the Resources section, click Next step.
  5. Choose to get a phone call, call or chat with the team, depending on availability in your country.