Nest thermostats E24 wiring report

[Natalymartinez]

I wired my thermostat the same way the previous thermostat was connected. I keep getting this error screen. 

 

 

[Markjosephp]

Hi Natalymartinez,

I'm sorry if you have to go through this. We'd like you to have a better experience with your Nest thermostat. Let's sort this out.

• Make sure that the power breakers are on.
• Check and tell us the power status from Technical Info.
• Ensure that all the wires of your thermostat are seated firmly in their terminals (with no loose or exposed wires).
• Check the air filter. A clog in the air filter can limit how much air flows, which causes the system to shut off.

Try the steps here:

• Turn off the breaker and move the Rh wire to the Rc terminal.
• Also, please send us pictures of your previous thermostat wiring diagram and of your Nest thermostat.

Looking forward for your response.

Thanks,

Mark

[Markjosephp]

Hi Natalymartinez,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Best regards,

Mark

[Markjosephp]

Hello Natalymartinez,

I'm just checking in to make sure that you've seen my response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Best regards,

Mark