Nest thermostats

[Fastfredy99]

I wondering if I can still RMA my stat that was replaced last year

[David_K]

Welcome to the Google Nest community! That depends on why you want to RMA it and if it's in warranty or not. Maybe you can help us by explaining what the issue with your thermostat is? Please can you explain the issue further?

[Jenelyn_O]

Hi folks,

@Fastfredy99, thanks for reaching out. If your Nest Thermostat goes through with troubleshooting and finds out that it is defective, you can still have RMA for a replacement if your device is still eligible for it. However, if it's no longer in warranty we would still love to check the issue of your thermostat and see for an option.

I appreciate the help, @davidking.

Best,

Jenelyn

[Fastfredy99]

helo I was supposed to get an email for this RMA . I don’t see and email with return label. Please send it over 

[Fastfredy99]

Hello Fredy,

Thanks for reaching out to the Google Nest Customer Care Team.

It was a pleasure to assist you! Please let me know when you get the answer from our Order Management team or either if you find the email where you were able to order your replacement device.

For your reference your case number is 1-6464000035041. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.

Have a new question? There are lots of ways to get back in touch with us below.

Thank you,

Jeni

The Google Nest Customer Care Team

[Fastfredy99]

Above is the reference #

[Markjosephp]

Hello everyone,

I'm chiming in to ensure that everything is covered here.

Thanks for looking into this, Jenelyn.

@Fastfredy99, we appreciate you sharing your support ID number. I've checked it for you, and it appears to be currently handled by our Order Management team. But I sent a follow-up to them for updates, and I'll get back to you as soon as I have something to share.

Best regards,
Mark

[Markjosephp]

Hi Fastfredy99,

We know that this has taken some time. I just wanted to update you on this: our team sent you an email update with the new return label attached. So please check your inbox and let us know if you need more help.

Best,
Mark