Nest unresponsive. Blank screen.

[josh10]

Nest was installed and seemed to be working.  The furnace was running for a few minutes after install.  The nest was connected to WiFi.  I was using the app to set up schedules and the thermostat shut off.  No touchscreen, no charging lights.  It is completely unresponsive.  I tried replacing the AAA batteries and reconnecting to the base and left it for over an hour with no response.  The app says it's disconnected.  I replaced the it with the old thermostat and that works fine.  Is this a faulty Nest that needs to be exchanged or is there another solution.

[EdwardT]

Hi josh10,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of battery did you use to replace the original?
• How is your Nest Thermostat wired?

Looking forward to your response.

Thanks,

Edward

[josh10]

Edward,

I used Energizer AAA batteries to replace the originals.

My thermostat used four wires. C, W, G, and R.

[Markjosephp]

Hi there,

Thanks for the help, Edward.

@josh10, Thanks for letting us know, and we appreciate that you've tried finding a fix.

We'd be happy to take a look into this for you. Please fill out this form and let us know once you're done.

Best regards,

Mark

[Markjosephp]

Hi josh10,

Checking back in — how's it going? Were you able to fill out the form as requested? Let us know so we can assist you right away.

Best regards,

Mark

[Markjosephp]

Hello josh10,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.

Best regards,
Mark