Nest warranty claim

[JTGreisman]

After submitting two online warranty claims that were ignored, I was advised to call - thank you for that. However on sending me the warranty replacement they only sent me the main unit and not the wall base receptacle. The system still doesn’t function and so my hvac contractor advised I need to replace the Wall unit/ receptacle piece - maybe please receive the piece?

[Markjosephp]

Hello JTGreisman,

Uh oh! I'm sorry for the experience this may have caused you. I'd be happy to take a look at this for you.

Could you please share with us your support ID number so I can review what's going on? Also, did you receive your replacement already?

I'll look forward to your response.

Regards,
Mark

[Markjosephp]

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[Jenelyn_O]

Hi JTGreisman,

Chiming in — I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

I appreciate your help, Mark.

Best,

Jenelyn