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Nest warranty

needanswers
Community Member

Hello I have been trying to get my thermostat replaced under warranty. It has died completely not even plugging it in turns it on. It won’t let me contact support I have tried multiple different ways. 

1 REPLY 1

David_K
Diamond Product Expert
Diamond Product Expert

Hi @needanswers 

What happens when you try these steps?

  1. Go to Contact Us - Google Nest Help.
  2. Select a category / product family, and type in a brief description of the issue, then click "Next".
  3. Click "Other".
    1. If you're signed into your Google account, select the affected device from the dropdown. If you don't see the affected device listed or you're not contacting about a specific device, select "My device is not listed".
    2. If you're not signed into your Google account, you won't see the device selection dropdown.
  4. Enter the serial number of your device (if applicable), then click "Next step".
    1. If you're signed into your Google account and have open cases, you'll see these listed. If you're contacting about a different issue, click "Next step".
    2. If you're not signed into your Google account, you won't see this step.
  5. Review the available help resources, and if none resolve the issue, click "Next step".
  6. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.