Nest will not see or connect to Wi-Fi, it was set up, ran, then dropped Wi-Fi and sees none now…

[HeyRefBob]

Have one nest on the first floor (Master Bedroom) and a second nest on the second floor (Above Garage Bonus Room).  They were both connected to wifi and the app and working fine.  Until one day about a week ago the nest on the first floor randomly disconnected itself from wifi.  I have reset it, reset to factory settings, tried different networks (including manual entry) but the device does not see any networks at all when searching, nothing works.  Really frustrating that it just disconnected and won't reconnect.

[Cashonkey86]

I'm having the exact same issue no WiFi networks are detected. Can any one please give a little insight on what the deal is with this issue.

[HeyRefBob · Accepted solution]

So I called Nest Customer Service (855-888-8209), they were very helpful...  Had to run thru the normal trouble shooting again, and after it was realized that it was defective, they processed an RMA for replacement (this is a known issue with some Gen 3 devices)...  New device on the way....

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I'm sorry for the delay. 

@HeyRefBob, thanks for the update. I'm glad to hear that the issue with your Nest Thermostat is already sorted out and you'll receive a replacement. 

@Cashonkey86, do you see any messages or codes in your thermostat? Could you please go to your actual thermostat and highlight the gear icon for Settings? 

Best,

Jenelyn

[Jenelyn_O]

Hi Cashonkey86,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[Jenelyn_O]

Hey Cashonkey86,

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Regards,

Jenelyn