Nest wiring phone number

[Dana1678]

Does anybody know if there is a number to call for help. I have a conventional heat system but I have two sets of wires in my walls and it should be compatible but it is not

[MplsCustomer]

@Dana1678 

Unfortunately, the only method Google Nest provides for contacting them is via the link below. Depending on your location and the time of day, you may be offered the option of a phone call.

https://support.google.com/googlenest/gethelp?hl=en

[Houptee]

Do you have pics of the existing wires and connections to your existing thermostat?

If you upload pics how it is wired now we can help get it working.

Also what type of system do you have?

Hot air heat with ducts and AC?  Or do you have a boiler with hot water radiators etc?

We need more info to help you.

[Dana1678]

I will attach pics in a few minutes. It is an oil burner furnace and air conditioning system. There are nine wires in total and there were several wI will attach pics in a few minutes. It is a oil burner furnace and air conditioning system. There are nine wires in total and there were several wires that were not used initially. The person who wired the house did not do a very good job. 

[EdwardT]

Hi folks,

@Houptee and MplsCustomer, thanks for the help!

@Dana1678, how's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

[EdwardT]

Hi Dana1678,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[Houptee]

If you have the Nest mirror type tstat with only one R then you would need to put a relay down by the oil burner to make it turn it on.

The air conditioning wires will go to R Y G C

Then the 2 wires from oil burner go to W and C.

Then at oil burner you have to wire the relay so that the W and C from nest go to the coil of the relay.  When nest wants heat the coil gets power and switches on the relay. 

Then put the 2 wires coming from oil burner to the normally open terminals of the relay. 

When relay is triggered the 2 wires connect turning on the heat.

If you have the Nest Learning thermostat it has Rh and Rc terminals and can work without the relay needed. 

So let us know what Nest you have by looking at the base terminals. 

[EdwardT]

Hi folks,

@Houptee, thanks for the help!

@Dana1678, have you tried the steps provided by Houptee? Let us know if you still have questions and we'd be glad to assist you.

Thanks,

Edward

[EdwardT]

Hi Dana1678,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi Dana1678,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks,

Edward