cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest

joostiphoontje
Community Member

In my current house I’m using the nest gen 3. In my new house there is a nest gen 2. 

I want to use the gen 3 in the new house.

 

question: is the backplane the same for both versions? In other words, can I keep both backplanes installed as is, or do I need to swap them? Same question applies to the heatlink. 

thank you. 

1 Recommended Answer

AnaM
Community Specialist
Community Specialist

Hey @joostiphoontje,

 

You can tell which one it is by the serial number. If it's a second generation, it's serial number will start with 02, but if it's a 3rd, it's going to start with 09. However, you can also send me a picture with the display and I might be able to tell the difference by looking at it.

View Recommended Answer in original post

8 REPLIES 8

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

No, the back plates are not compatible with each other


To ensure that I see your reply, please tag me using @Patrick_Caezza

joostiphoontje
Community Member

4F9C7240-D95A-49A6-B754-72C3E435702F.jpeg

How do I determine if this is the 2nd or 3rd gen Nest? 

AnaM
Community Specialist
Community Specialist

Hey @joostiphoontje,

 

You can tell which one it is by the serial number. If it's a second generation, it's serial number will start with 02, but if it's a 3rd, it's going to start with 09. However, you can also send me a picture with the display and I might be able to tell the difference by looking at it.

joostiphoontje
Community Member

Thanks so it’s a 3gen then looking at the serial in the attached photo. Thanks! 

DragosC
Community Specialist
Community Specialist

You're most welcome. Should anything else come up, we're just a message away. Have a great day ahead and stay safe! 
 

DragosC
Community Specialist
Community Specialist

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted. 
 

Thanks, for now I have everything I need. This can be closed. 

AndaD
Community Specialist
Community Specialist

Don't hesitate to reach back if needed — we're just a message away and happy to help. Take care!