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New Wi-Fi

WDC
Community Member

Nest thermostat doing well until I get new gateway doesn’t want to work with it. Any suggestions??

 Thanks 

WDC

2 ACCEPTED SOLUTIONS

WDC
Community Member

David the nest thermostat is frozen cannot communicate . I unplugged it overnight took batteries out overnight . Still locked!! What can I do ?? thanks 

View solution in original post

WDC
Community Member

Frozen Will not respond.

View solution in original post

8 REPLIES 8

davidking
Gold Product Expert
Gold Product Expert

Are you following these steps? Are there any errors in the app or does it just not connect? If that's the case, try the steps in this troubleshooter.

WDC
Community Member

David the nest thermostat is frozen cannot communicate . I unplugged it overnight took batteries out overnight . Still locked!! What can I do ?? thanks 

davidking
Gold Product Expert
Gold Product Expert

Does it respond if you press the screen, or does it just not respond at all? 

WDC
Community Member

Frozen Will not respond.

davidking
Gold Product Expert
Gold Product Expert

In that case, try these steps which should get it to respond again, although you did say you already took the batteries out and left it overnight? 

  1. Pull your thermostat off its base.
  2. Remove both AAA batteries.
  3. Replace the batteries and press your thermostat onto the base until it clicks into place.
  4. Your thermostat will take a few moments to turn on and restart.

Ryan_G
Community Specialist
Community Specialist

Hey folks,

 

Thanks for reaching out here in the community.

 

I'd like to jump in here and check if you've seen davidking's response and troubleshooting suggestions.

 

Thanks for your help, davidking.

 

Best regards,

Ryan

Ryan_G
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

 

Best regards,

Ryan


 

Ryan_G
Community Specialist
Community Specialist

Hey there,

 

Thanks for being here in the Google Nest Community. 

 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Have a great day.

 

Best regards,

Ryan