New home owner

[Kylekoppe]

I just moved into my home, the A/C was working, I was unsure of how to use the thermostat (first mistake) I started messing with it. My A/c then was one but not producing air in the house. I did a factory reset and now I’m stuck on the “continue with google home app screen.” 

every time I try to set it up, it doesn’t connect, I’ve tried resetting my wifi, deleting the app and redownloading. I’ve replaced the batteries, nothing that I’ve done is working. 

someone help cause it’s HOT in here 

[DeboraJ]

Hi @Kylekoppe,

Thank you for reaching out to the community! I'm sorry to hear that you're experiencing some inconveniences with your A/C and that your thermostat is stuck, displaying the message "continue with Google Home app screen." Thank you as well for letting me know that you've already attempted some troubleshooting steps. Please allow me to assist you with this.

To begin, I need some relevant information:

• What specific type of Nest thermostat do you have?
• Is the Nest app and/or the Google Home app updated to their latest versions?

Once you provide this information, I will be happy to assist you.

Best regards,

Debora