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New nest thermostat

meemumk730
Community Member

4 weeks ago

My new nest thermostat has no faceplate. How do I install it over a hole in my wall?

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1 REPLY 1

EduardoN
Community Specialist
Community Specialist

3 weeks ago

Hi @meemumk730,

 

Thank you very much for contacting this community! I understand that you did not receive what you indicate is a faceplate when you got your new Nest Thermostat, and I'm happy to help you!

I would like to ask you a few questions to help you with this installation process:

  • At Google, we don't have an item called "Faceplate," so I would like to ask if you can explain a little more about this part?
  • What is the specific model of your Nest Thermostat?
  • Where did you purchase this device?

Visit our Help Center to learn more and ensure that you have everything that came in the box.

Please feel free to share any additional details you think might be relevant.


Best regards,
Eduardo

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